Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. 

Shipping & Handling

1. Our main markets are the United States, Canada, Australia, New Zealand, Ireland, Norway, United Kingdom. The time frame of order delivery is divided into two parts:

  • Processing time: 1-3 business days
  • Shipping time: 7-14 business days

2. Shipping fee:

Free shipping for The United States, Canada, Australia, New Zealand, Ireland, Norway, United Kingdom.

3. Shipping methods: 4PX、YunExpress、Wanb Express、UBI

4.For the customs clearance costs incurred in the transportation of products, Casetic shall bear all the costs.

5.Our logistics can reach the United States, Canada, Australia, New Zealand, Ireland, Norway, United Kingdom, but for other countries in Asia, South America, Africa, and other countries do not deliver, if you really need, please contact our customer service, we will arrange logistics and delivery according to the situation.

We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and custom clearance issues.

Our office hours are 9am-5pm EST,our working days are Monday to Saturday.

Please contact our customer service team if there is any question concerning the time to dispatch.

Order Processing

Unless otherwise notified, all orders will leave our warehouse within 1 to 3 working days. After the product leaves the factory, it usually takes 7 to 14 working days to receive the goods, depending on your alternative location. After the product is shipped, you will immediately receive a tracking number from the shipping company. This will let you know where the goods are and how long it will take.

Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time. For orders with multiple items, the processing time will be based on the item with a longer processing time.

If there are any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.

Do you provide tracking information?

Yes, you will receive an email with tracking information after your order is sent. If you still have not received the tracking information within 5 days, please contact us.

My tracking record says “No information is currently available.”
If the tracking information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the updated status of the tracking website.
https://www.17track.net/cn

Countries where logistics supports delivery

The United States, Canada and European countries are our main delivery areas. For other areas, we have not set up delivery services.

Taxes & Duties

Please note that our products do not charge any taxes.
*All shipping times do not include customs clearance/customs delays.

Thank you for trusting our business. If you have any questions, please contact our customer service center: [email protected] for help with your order.